An intensive training takes budding counsellors through the basics of crisis counselling and arms them with the knowledge required to support clients at the helpline. The multi-session training is spread across 7 to 10 days. It includes theoretical, practical, and technical knowledge of protocols for counselling individuals at risk for suicide and self-harm, along with other mental health issues like depression, anxiety, etc.

Counsellors are assigned a mentor who guide them. These highly skilled mentors review the cases dealt by the counsellors and provide feedback and live mentoring. These mentors also provide supervision and one to one discussion for additional support.

Mentors play key role in periodic evaluation of the counsellors as the counsellors progresses through the proficiency level.  

Counsellors have the opportunity to support those in need during moments of crisis via chats and calls. Keeping in mind the response time required to attend to clients, counsellors start out on chats with mentoring and feedback, and progress to calls after achieving Fundamental Awareness Proficiency in Crisis Counselling.

To support counsellors' ongoing education despite scheduling challenges, the Skill Academy offers a series of online courses for counsellors that they can complete at their convenience. These courses aim to enhance both practical skills and theoretical knowledge for working with clients on various issues. Each certification course includes discussions and quizzes to improve understanding and application of the material in personal and professional contexts.

Eligible counsellors are trained to effectively conduct sessions focused on everyday issues like Stress and Relationship problems, specific concerns like Grief and Trauma, and mental disorders like Anxiety and Depression. Counsellors can learn from senior facilitators and hone their skills in assisting individuals in a group setting.

We host several workshops for our volunteers focused on several important topics, including Suicidality, Trauma, Death & Dying. Sessions are conducted to hone counselling skills for volunteers both with and without a psychology background. Topics range from concerns such as overcoming biases, exploring counselling appropriate language, understanding crises in context of psychological disorders, etc.

Training team conducts group supervision for the counsellors.  These sessions serve as a guided discussion to explore and collaborate on strategies to effectively support clients, promoting the emotional wellbeing of everyone involved in the community healing process.

Eligible counsellors can earn during their time with the Foundation via the following ways:

Conduct Group Therapy sessions 

Be listed on the Experts Page for Paid Consultations 

Join as Full-Time counsellor (in case of vacancy)